Customer Service Center
• Basic Information: Company name, contact information, main business, company profile (included in all packages)
• Product List: Supports uploading up to 20 product entries (included in two-year and above packages)
• Case Display: Up to 5 successful company cases (included in three-year and above packages)
• Homepage Image Display: Company logo/product image displayed in the homepage carousel area (included in three-year and above packages)
• Standard Customer Service: Online form/email consultation on weekdays 9:00-18:00, response within 2 hours
• Dedicated Customer Service (4-year): Multi-channel communication (phone/WeChat), problem resolution within 3 business days
• 1-on-1 Dedicated Customer Service (5-year): Account manager assigned, 7×12 hour service (9:00-21:00)
• 3-year: Industry zone top banner (960×120px), displayed for 1 month
• 5-year:
◦ Homepage carousel banner (1920×500px), displayed for 1 month
◦ 2 industry media sponsored articles (published on 3 partner platforms including New Materials Weekly)
1. Submit Company Qualification → 2. Online Payment → 3. Service Activated within 24 Hours → 4. Upload Company Information
(Review Period: 1 business day, online electronic contract signing supported)