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Customer Service Center

Member Benefits

Member Benefits

 

1. Company Information Display

• Basic Information: Company name, contact information, main business, company profile (included in all packages)

• Product List: Supports uploading up to 20 product entries (included in two-year and above packages)

• Case Display: Up to 5 successful company cases (included in three-year and above packages)

• Homepage Image Display: Company logo/product image displayed in the homepage carousel area (included in three-year and above packages)

 

2. Customer Service Standards

• Standard Customer Service: Online form/email consultation on weekdays 9:00-18:00, response within 2 hours

• Dedicated Customer Service (4-year): Multi-channel communication (phone/WeChat), problem resolution within 3 business days

• 1-on-1 Dedicated Customer Service (5-year): Account manager assigned, 7×12 hour service (9:00-21:00)

 

3. Advertising Benefits

• 3-year: Industry zone top banner (960×120px), displayed for 1 month

• 5-year:

◦ Homepage carousel banner (1920×500px), displayed for 1 month

◦ 2 industry media sponsored articles (published on 3 partner platforms including New Materials Weekly)

 

III. Service Activation Process

1. Submit Company Qualification → 2. Online Payment → 3. Service Activated within 24 Hours → 4. Upload Company Information

(Review Period: 1 business day, online electronic contract signing supported)